FAQ - About Street Soup
What are Street Soups?
Street Soups are instant soups made from legumes - yellow peas, lentils and chickpeas - and stand out for their high content of easily digestible plant-based protein, which can reach up to 24%. They're gluten-free, vegan-friendly and made from 100% natural ingredients. With only 150 kcal per cup, they provide you with valuable nutrients while delivering a natural, distinctive taste, without relying on artificial flavours or preservatives. Just add hot water, stir well, and your meal is ready!
Where are Street Soups produced?
Street Soups are lovingly produced in Ukraine and imported into the EU. As a certified food manufacturer, the factory is subject to strict requirements and inspections. Product quality is checked multiple times throughout the entire production process, so only flawless quality ends up in every pot. See for yourself and watch the video: Street Soups - delicious, light and natural!
How do I dispose of Street Soup / Insta Food packaging?
At Street Soup, we care about taste as well as the environment. Our packaging is designed to be easy to dispose of without harming the environment:
- The paper pot goes in the paper recycling. This also applies to the wooden stirring stick, which you can dispose of together with the pot in the paper waste.
- Please dispose of the plastic lid in the plastic waste.
For particularly hygienic disposal, we recommend rinsing out the pot briefly before throwing it away. By carefully sorting your waste, you actively contribute to protecting the environment and help ensure resources are used responsibly.
FAQ - Ingredients in Street Soup
What exactly are the ingredients in Street Soups?
Our soups are 80% legumes - dried yellow peas, lentils and chickpeas. If you'd like to find out more about the ingredients, you'll find all the details on the product page and on the packaging of your Street Soup.
Are Street Soups vegetarian/vegan?
Our soups are vegan, and therefore vegetarian too.
Do Street Soups contain gluten?
Our soups don't contain gluten.
How many calories do Street Soups have?
Every cup of Street Soup contains only around 150 calories, and thanks to its 20% protein content, it still fills you up properly.
FAQ - Ordering & Payment at Street Soup
How can I place my order?
The easiest way is to order directly through our online shop, or by email at hello@streetsoup.shop. If you run into ordering problems on certain devices or operating systems, we recommend trying a different browser, clearing your cache and checking any installed browser extensions and settings.
Which payment methods are available?
You can pay with us via PayPal, credit card (Visa, Maestro, American Express), Amazon Pay, Apple Pay, Google Pay and Klarna (instant bank transfer and purchase on account).
Can I cancel or change my order?
We process all orders very quickly. Please get in touch by email as soon as possible at hello@streetsoup.shop and be sure to include your order number and/or invoice number. It may still be possible to cancel or change your order before it is shipped to you.
I haven't received an order or shipping confirmation. What should I do?
Please check your spam folder first. If you still can't find it there, feel free to get in touch by email at hello@streetsoup.shop. We're happy to help.
When and how do I get my invoice?
You'll always receive your invoice by email, ready to download, as part of your order confirmation. If you can't find the order confirmation in your inbox, please check your spam folder. If you have any questions about your invoice, feel free to contact us by email at hello@streetsoup.shop and be sure to include your order number and/or invoice number.
Can I change my billing address?
In most cases, we're able to adjust the billing address. Please get in touch by email at hello@streetsoup.shop and be sure to include your order number and/or invoice number. This is the only way to correctly match your request.
FAQ - Delivery at Street Soup
Where do you deliver?
We deliver throughout Europe.
What are the shipping costs?
Shipping within Germany costs €6.90 (DHL Standard) or €9.90 (UPS Express). To Austria it's €9.90 (Post AT), and to all other European countries it's €16.90 standard (DHL, Post AT or UPS). From an order value of €59, we ship free of charge within Germany and Austria.
How long does shipping take?
Within Germany, parcels are handed to the courier within 1 to 2 working days and then arrive within 3 working days (standard shipping) or 1 to 2 working days (express shipping). To Austria and other European countries, parcels can take 3 to 7 working days.
Do you also deliver to parcel lockers?
Yes, we also offer delivery to parcel lockers (Packstationen). At checkout, simply enter the Packstation and locker number in the address field, and your Postnummer in the address line 2 field. Please note that delivery is only possible to DHL parcel lockers or branches.
Which shipping carrier do you use?
We ship with DHL Standard, UPS and UPS Express, Post AT, FedEx and DPD.
Where can I see my order's shipping status?
As soon as your parcel has been shipped, you'll receive a shipping confirmation by email containing a code or link for tracking. You can use this to follow your order's shipping status.
I entered the wrong delivery address for my order. Can I change it?
If you made a mistake entering your address, please email us as soon as possible at hello@streetsoup.shop. We process orders quickly, but we may still be able to make changes in time before the parcel is sent to the wrong address.
FAQ - Returns & Complaints at Street Soup
Can I return my order?
We always try our best! But we're only human too. If your parcel arrives damaged, late, or if you're unhappy with your delivery/order for any other reason, please get in touch and we'll find a solution quickly. Just email us at: hello@streetsoup.shop
You have 14 days from the day of delivery to return your whole order, or part of it. Please note that opened packaging units/sets* cannot be returned. Our products are food items, so for hygiene and legal reasons, we're not permitted to accept these back. Perhaps your friends or family would enjoy a free taste instead. ;-)
*Possible packaging units/sets: Set of 6, set of 8, 3-day cure, 5-day cure, stock-up pack.
Please include a note with your order number and address inside the parcel. We don't provide return labels, please send your order to the following address:
LSM Fulfillment GmbH
Street Soup
Europaring 11, 94315 Straubing,
Germany.
Please make a note of the tracking number or keep your shipping receipt. Once your return has arrived with us, we'll process it as quickly as possible and issue your refund. Please note that this process can take up to 3 weeks.
Can I return opened packs/sets?
Unfortunately, opened or used products and sets cannot be returned. Our products are food items, so for hygiene and legal reasons, we're not permitted to accept these back. Perhaps your friends or family would enjoy a free taste instead. ;-)
FAQ - Newsletter at Street Soup
Where can I sign up for the Street Soup newsletter?
You can sign up on the Street Soup homepage. Scroll all the way down and enter your email address. As a reward, you'll get a 10% discount on your first order and stay up to date on offers, giveaways and new products!
I'm not receiving Street Soup newsletters - what can I do?
Please check your spam folder first, as our emails sometimes end up there. If you still can't find any newsletters from us, please email us at hello@streetsoup.shop and we'll fix the issue for you.
How can I unsubscribe from the Street Soup newsletter?
We're sorry to hear you no longer want to subscribe to our newsletter. Scroll all the way to the bottom of any newsletter email. There you'll find the "Manage preferences" or "Unsubscribe" link, which you can use to unsubscribe.
FAQ - My Account at Street Soup
How do I register?
On our website, click the account button next to the shopping cart in the top right to create a customer account.
What are the benefits of a customer account?
With a customer account, you save time at checkout since addresses and payment methods can be saved. You can also view your order history and manage subscriptions and bonus points.
I can't log in to my account. What can I do?
To reset your password, click the account button next to the shopping cart in the top right, then click "Forgot password". If you still can't log in, please email us at hello@streetsoup.shop.