FAQ - via Street Soup
What are Street Soups?
Street soups are instant soups from legumes - yellow peas, lentils and chickpeas - and convince with a high content of easy digestible vegetable protein that can be up to 24%. They are gluten -free, vegan friendly and 100 % made from natural ingredients. With only 150 kcal per cup, they supply you with valuable nutrients and also inspire you with a natural and unique taste without using artificial flavors and preservatives. Simply add hot water, stir well and your meal is ready!
Where are Street Soups produced?
The Street Soups are lovingly produced in Ukraine and imported into the EU. As a certified food manufacturer, the factory is subject to strict requirements and controls. The product quality is checked several times during the entire processing process, so that only perfect quality is contained in every cup. Convince yourself and see that video To: Street Soups - delicious, light and natural!
How do I dispose of the packaging of Street Soup / Insta Food products?
At Street Soup, we not only pay attention to the taste, but also for the environment. Our packaging is designed in such a way that they are easy to dispose of and do not burden the environment:
- The Paper cup belongs in the Paper bin. That also applies to that Wooden mixing sticks, that you together with the cup in Paper waste can dispose of.
- The Plastic lid Do you dispose Please im Plastic waste.
For particularly hygienic disposal, we recommend the cup Before throwing away to rinse briefly. With your careful waste separation, you actively contribute to environmental protection and ensure that resources are used gently.
FAQ - ingredients of Street Soup
What exactly are the ingredients of Street Soups?
Our soups consist of 80% legumes - dried yellow peas, lentils and chickpeas. If you want to learn more about the ingredients, you will find all the details on the product detail page and on the packaging of your street soup.
Are Street Soups vegetarian/vegan?
Our soups are vegan and therefore also vegetarian.
Do Street Soups contain gluten?
Our soups do not contain gluten.
How many calories have Street Soups?
Each cup of street soups contains only around 150 calories and, thanks to 20 % protein content, still really fills it.
FAQ - order and payment from Street Soup
How can I give up my order?
The easiest way to order is to order from our online shop or by email to hello@streetSton.shop. If there are problems with ordering with different devices and operating systems, we recommend using another browser, emptying the cache and checking any browser extensions and settings installed.
Which payment methods are possible?
You can pay with us via PayPal, credit cards (Visa, Maesto, American Extress), Amazon Pay, Apple Pay, Google Pay and Klarna (instant transfer and purchase on account).
Can I cancel or change my order?
We process all orders very quickly. Therefore, please contact us as soon as possible by e-mail at hello@streetsoup.shop and be sure to tell us your order number and/or invoice number. It may still be possible to cancel/change your order before it is sent to you.
I have not received any order or shipping confirmation. What to do?
Please check your spam folder first. If you don't find it there either, please contact us by email at hello@streetStSoup.shop. We would be happy to help you.
When and how do I get my bill?
You will always receive your invoice by email, for download in the order confirmation. If the order confirmation cannot be found in your inbox, please check the spam folder. If you have any questions about your invoice, please contact us by email at hello@streetsoup.shop and be sure to tell us your order number and/or invoice number.
Can I change my billing address?
Most of the time it is possible for us to adjust the billing address. Please contact us by e-mail at hello@streetsoup.shop and be sure to tell us your order number and/or invoice number. This is the only way to correctly assign your request.
FAQ - delivery at Street Soup
Where do you deliver?
We deliver to all of Europe.
What are the shipping costs?
The shipping costs in Germany are € 6.90 (DHL standard) and € 9.90 (UPS Express). According to Austria it is € 9.90 (Post AT) and 16.90 € (DHL or Post AT or UPS) in all other European countries. From an order value of € 59, we send free of charge in Germany and Austria.
How long does shipping take?
In Germany, the packages will be handed over to the parcel service provider within 1-2 working days and then arrive within 3 working days (with standard shipping) or 1-2 working days (during express delivery). The packages of 3-7 working days can be traveling to Austria and to the other European countries.
Do you also deliver at packing stations?
Yes, we also offer shipping at packing stations. Simply in the checkout into the address field Packstation & number of the Packstation as well as in the address field yours Post number register. Please note that shipping is only possible at DHL pack stations or branches.
Which shipping service provider do you use to send?
We send with DHL Standard, UPS and UPS Express, Post AT, Fedex and DPD.
Where can I see the shipping status of my order?
As soon as the package has been sent, you will receive a shipping confirmation by email, which contains a code or link to tracking the shipment. This enables you to track the shipping status of your order.
I specified a wrong delivery address when I ordered. Can I change them?
If you made a mistake when entering the address, please send us an email to hello@streetsoup.shop as soon as possible. We process orders quickly, but it may be that we can make changes in time before the package is sent to the wrong address.
FAQ - return and complaint at Street Soup
Can I return my order?
We always try to give the best possible! But we are only people. If your package has damage, arrive late or if you are dissatisfied with the delivery/order for any other reason, please contact us, then we will surely find a solution quickly. Just write us an email to: hello@streetsoup.shop
Basically, from the day of delivery you have 14 days to return your complete order or part of it. Please note that Open packaging units/sets* cannot be returned. Our products are a food. For this reason, for hygienic and legal reasons, it is not permitted to take them back. Maybe your friends or relatives are happy about a free sample. ;-)
*Possible packaging units/sets: 6 Set, 8-day set, 3-day cure, 5-day cure, storage pack.
Please add a note to the package with your order number and address. We do not offer return labels, please send the order to the following address:
LSM Fulfillment GmbH
Street Soup
Europaring 11, 94315 Straubing,
Germany.
Please write down the tracking number or keep the shipping receipt. As soon as your return has arrived, we will edit it as soon as possible and make the refund. Please note that this process can take up to 3 weeks.
Can I send open packs/sets back?
Unfortunately, open or used products and sets cannot be returned. Our products are a food. For this reason, for hygienic and legal reasons, it is not permitted to take them back. Maybe your friends or relatives are happy about a free sample. ;-)
FAQ newsletter at Street Soup
Where can I register for the Street Soup newsletter?
You can register on the Street Soup homepage. Scroll all the way down and enter your email address. As a reward, you will receive a 10% discount on your first order and always stay up to date through promotions, competitions and new products!
I don't get the Street Soup newsletter - what can I do?
Please check first in your spam folder, because our emails sometimes land there. If you don't find any newsletters from us there either, please send us an email to hello@streetSton.shop and we will solve the problem for you.
How can I unsubscribe from Street Soup newsletter?
We very much regret that you no longer want to subscribe to our newsletter. Scroll in any newsletter email all the way down. There you will find the link "Adjust Settings" or "unsubscribe" and you can unsubscribe from our newsletter.
FAQ - my account at Street Soup
How can I register?
On our website, click on the account button in the top right of the shopping cart to create a customer account.
What are the advantages of a customer account?
With a customer account you save time in checkout, since addresses and payment methods can be saved. You can also see your order history, manage subscriptions and bonus points.
I can't log into my account. What can I do?
To reset your password, click on the account button in the top right next to the shopping cart and then on "Forgot password". If you still cannot log in, please send us an email to hello@streetStSoup.shop.