contact

If you want to learn more about the ingredients, you will find all the details on the product detail page and on the packaging of your street soup.

We process all orders very quickly. Therefore, please contact us as soon as possible by e-mail at hello@streetsoup.shop and be sure to tell us your order number and/or invoice number. It may still be possible to cancel your order before it is sent to you.

In Germany, the packages will be handed over to the parcel service provider within 1-2 working days and then arrive within 3 working days (with standard shipping) or 1-2 working days (during express delivery). The packages of 3-7 working days can be traveled to Austria and Switzerland.

Basically, from the day of delivery you have 14 days to return your complete order or part of it. Please note that Open packaging units/sets* cannot be returned. Our products are a food. For this reason, for hygienic and legal reasons, it is not permitted to take them back. Maybe your friends or relatives are happy about a free sample. ;-)

*Possible packaging units/sets: 6 Set, 8-day set, 3-day cure, 5-day cure, storage pack.

LSM Fulfillment GmbH, Street Soup,
Europaring 11, 94315 Straubing,
Germany.

Please write down the tracking number or keep the shipping receipt. As soon as the return has arrived, we will edit it as soon as possible and make the refund. Please note that this process can take up to 3 weeks.

Unfortunately, open or used products and sets cannot be returned.